Refund and Returns Policy

At Boyzone SA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we will do our best to assist you in accordance with South African consumer protection laws.

Returns

Products may be returned within 7 days of delivery provided that:

The item is unused and in its original condition.
All original packaging, tags, accessories, and documentation are included.
Proof of purchase is provided.
The product is not excluded from returns as listed below.

Faulty or Defective Products

If you receive a faulty, damaged, or defective item, please contact us within 7 days of receiving your order. We may require photographs or additional information to assess the claim.

Where a product is confirmed to be faulty, we will, at our discretion:

Repair the item;
Replace the item; or
Issue a refund.

Non-Returnable Items

For hygiene, safety, and legal reasons, the following items cannot be returned unless faulty:

Pepper sprays and personal safety products.
Food products, snacks, biltong, and consumables.
Used fishing equipment.
Used knives, tools, and outdoor equipment.
Clearance, sale, or promotional items marked as non-returnable.
Gift cards and vouchers.

Change of Mind Returns

We do not accept returns for products that have been used, altered, damaged by misuse, or purchased incorrectly by the customer. Any approved change-of-mind returns may be subject to a handling or restocking fee.

Return Shipping

Unless the product is faulty or supplied incorrectly, the customer is responsible for all return shipping costs. We recommend using a tracked courier service, as Boyzone SA cannot be held responsible for items lost in transit.

Inspection of Returned Goods

All returned products will be inspected upon receipt. Refunds or exchanges will only be processed once the returned item has been assessed and approved.

Refunds

Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on the payment provider or banking institution.

Shipping fees, courier charges, and handling costs are non-refundable unless the return is due to our error or a confirmed product defect.

Incorrect Orders

If you receive an incorrect item, please notify us within 48 hours of delivery. We will arrange collection and replacement at no additional cost.

Contact Us

For all return, exchange, or refund requests, please contact our customer support team before sending any products back.

Boyzone SA reserves the right to refuse returns that do not comply with this policy.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.